Shipping policy

SHIPPING SPECIFICATIONS

All orders will receive a shipping confirmation within 24 hours. This will form Crown Verity’s shipping commitment and should be the only date used in calculating delivery times. In general, our in-stock products will ship in 5 -10 days. Non-stock or custom orders will ship in approximately 4-6 weeks.

We use parcel courier services such as Canpar or UPS for smaller shipments and larger items go deliver using LTL freight. When freight is included in the sales price or controlled by Crown Verity, we reserve the right to choose which freight company transports your shipment. Once a shipment is released to a freight carrier and its approximate delivery time is provided via a tracking number, its shipping addresses can no longer be changed.
All shipments, unless specifically denoted, are curb-side shipments. All larger shipments, shipped via freight carrier, will require a signature at the time of delivery. If you authorize the shipping company to leave the delivery without a signature, Crown Verity cannot be held responsible for damages that may occur during delivery.

It is the customers responsibility to inform us of any problems with the shipment at the time of receipt. Crown Verity is not responsible for additional shipping costs incurred on merchandise not able to be delivered due to an unsuitable receiving location. Examples of an unsuitable location are, but not limited to, narrow, steep grade or winding roads, dirt or gravel roads, and vacant establishments.

Crown Verity will not be liable for additional freight costs incurred if an item is shipped and returned because of an undeliverable or incorrect address. This includes but limited to the customer not being reachable for delivery. All additional fees will have to be settled prior to the delivery being re-sent.